Soyxoko | FAQ
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Why do your shipping costs seem so expensive?

Shipping chocolate is tricky business.

We want our chocolate to reach you and your gift recipients looking and tasting just as fresh. Because of the time and temperature sensitive nature of chocolate, we have to use a reliable shipper who will guarantee on time delivery and unfortunately this results in a higher shipping cost.

We ship exclusively with UPS and offer Next Day and 2nd Day Service to all destinations and Ground Service only to certain areas of the country.

 

How do I store your chocolate?

The collection which has no preservatives and it has a shelf life of 2 weeks.

“Shelf life” refers to the length of time the product will remain fresh after you receive it.

It should be stored in the refrigerator until ready to enjoy.

 

Can I customize my order?

Yes, Contact us for pricing and quantities.

We can personalize your chocolates on wedding or any events on the flavor of your choice.

 

What allergens are contained in your products?

Crunch Black & Crunch Lait contain gluten, a wheat-based product. All of our products with chocolate contain soy lecithin, which is an emulsifier, preventing the cocoa butter from separating from the cocoa mass. Many of our products are gluten-free, however all of our products are manufactured in a facility that handles tree nuts, peanuts, wheat, soy and milk proteins. We use cream and butter in the making of our chocolate collections so they do contain dairy. We do have some products though that do not contain dairy. While we do clean and sanitize very well, we cannot be certain that we can remove all traces of nuts and nut oils. For this reason, if you have a severe peanut or nut allergy, we recommend refraining from eating our products.

 

Why is your chocolate premium priced?

Our chocolates are all handmade chocolates which takes lots of labor. We use the finest ingredients and the highest quality chocolate in all of our products. We do not use any preservatives in our chocolate, only fresh cream, chocolate, fresh fruits and spices. Our products require a great deal of care, which is costly.